About the Role:
Little Spoon is searching for a passionate community builder to join our team as a part-time Social Media Community Manager (potential for temp-to-perm). Reporting to our Director of Content, this role will be responsible for building, engaging and nurturing our online communities across various social media platforms including Facebook, Instagram, TikTok, Reddit, YouTube and LinkedIn. The ideal candidate has a passion for community building, customer experience and social media with excellent communication skills to help drive brand loyalty and awareness.
What You’ll Do:
Community Management
- Monitor organic/paid content across TikTok, Instagram, Facebook, YouTube and LinkedIn to respond to comments and DMs strategically in a timely manner
- Embody the brand voice, communicating with personality and consistency to drive brand awareness + affinity
- Identify real-time engagement opportunities, driving impactful recommendations and executing effectively
- Collaborate with internal teams to develop a strategy for thoughtful and strategic responses
- Develop and implement crisis management protocols to address potential community concerns
- Understand customer feedback and communicate with internal teams to align with business goals
- Deliver on weekly + monthly reports to help the broader brand team capitalize on consumer insights + understand impact potential for our community
Community Engagement
- Develop and implement strategies to build and nurture a strong sense of community
- Develop and execute strategies to attract new community members and retain existing ones
- Support growth on TikTok, Facebook and Instagram accounts with high impact community engagement
- Interact with followers in the comments, DMs and mentions in a timely and authentic manner
- Build strong relationships with leads, customers, creators, influencers and advisors
- Engage with like-minded brands, celebrities, influencers, creators and partners to increase brand visibility
- Monitor trends and share insights with the team
- Act as the the voice and advocate of the brand, ensuring consistent messaging and tone across all platforms
What You’ll Need:
- 1-2 years of social media and community management experience
- Strong understanding of Facebook, Instagram, TikTok, YouTube and LinkedIn and their respective audiences
- TikTok scaler mindset with understanding of how to drive engagement + reach on the platform
- Ability to work 7 days a week, 20 hours/week to begin
- Experience with Later, Sprinklr or Sprout Social and other social media management tools
- Passion for building and nurturing community
- Excellent interpersonal and communication skills
- Ability to work independently and manage time effectively
- Strong organizational skills
- Customer service experience is a plus
About Little Spoon:
Little Spoon is the fastest growing baby and kids food brand in the United States. On a mission to make parents’ lives easier and kids healthier, we are bringing the future of kids food to the modern parent through a first-of-its-kind platform of products delivered straight to your door. Little Spoon sets your child up for a lifetime of health, from a baby’s very first bites through to their big kid years, with a portfolio of freshly-made baby food, early finger foods, toddler, big kid meals and snacks. Since launch, the company has delivered more than 50 million meals and is responsible for feeding more than 2.9% of US babies, helping to simplify the lives of hundreds of thousands of parents. Learn more at LittleSpoon.com or find us on Instagram at @LittleSpoon.
Recent accolades include:
🏆 Inc. Best Workplaces
🚀 Inc. 100 Fastest Growing Companies
🫶 Fast Company Brands That Matter
🤩 EY Entrepreneur of the Year Finalist
If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.